Refund policy

Refunds and replacements

We carefully inspect every plant before pickup or delivery. If you receive a plant that is damaged, unhealthy, incorrect or materially different from its description, please contact us as soon as possible with your order number and clear photographs.

Where there is a genuine problem with a plant, we’ll work with you to provide an appropriate replacement or refund. You generally won’t need to return the plant unless we arrange this with you.

Reporting a problem

Please report any visible damage or concerns within 48 hours of receiving your order where possible. This allows us to assess the plant’s condition at the time it was supplied. This timeframe does not limit any rights you may have under the Australian Consumer Law.

Change of mind

Because plants are living and perishable products, we don’t offer returns or refunds if you change your mind or no longer require the plants.

Plant care

We cannot provide refunds for problems caused after pickup or delivery by incorrect planting or care, insufficient watering, extreme weather, pests, animals, herbicides or unsuitable growing conditions.

If you’re unsure whether a plant is suitable for your garden, please contact us before ordering—we’re happy to help.

Cancellations

Orders may be cancelled for a full refund before they have been prepared for pickup or delivery. Once preparation or delivery has begun, cancellation may no longer be possible.