Privacy policy

Last updated: 8 August 2026

This Privacy Policy explains how SEQ Natives collects, uses and discloses your personal information when you visit our website, contact us, place an order or otherwise use our services.

Our online store is hosted by Shopify. Shopify processes certain personal information when you visit or purchase through our store. More information about Shopify’s handling of personal information is provided below.

Personal information we collect

Depending on how you interact with us, we may collect:

Your name, email address and telephone number.
Your billing, delivery and pickup information.
Information about the products you purchase, return or enquire about.
Payment and transaction information. Payments are processed securely by Shopify and its payment providers, and we generally do not have access to your complete payment card details.
Messages, photographs and other information you provide through our contact form, email, Shopify Inbox or other communications.
Account information if you choose to create a customer account.
Technical information such as your IP address, browser type, device information, network connection and how you interact with our website.
Your marketing preferences, including whether you have agreed to receive marketing emails from us.

Please do not provide personal information that we have not requested or do not reasonably need.

How we collect personal information

We collect personal information:

Directly from you when you place an order, create an account, contact us or provide information through our website.
Automatically when you browse or interact with our website, including through cookies and similar technologies.
From Shopify, payment providers and other service providers that help us operate our store.

How we use personal information

We may use your personal information to:

Process payments and fulfil your order.
Arrange local delivery or pickup.
Send order confirmations, delivery updates and other service-related communications.
Respond to enquiries, requests, complaints or refund claims.
Maintain customer accounts and order records.
Operate, maintain and improve our website, products and services.
Understand how customers use our website.
Detect or prevent fraud, misuse and security incidents.
Comply with our legal, accounting and record-keeping obligations.
Send marketing emails where you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails. Unsubscribing from marketing will not prevent us from sending communications necessary to fulfil an order or respond to an enquiry.

How we disclose personal information

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

Shopify, which hosts our online store and processes store and customer information.
Payment processors and financial institutions.
Website hosting, data storage, analytics, security, email and customer-support providers.
Delivery providers if a third party is used to fulfil an order.
Professional advisers such as accountants, insurers or legal advisers.
Government authorities, regulators or law-enforcement bodies where required or authorised by law.

We may also disclose personal information in connection with a sale, transfer or restructuring of all or part of the business, subject to appropriate confidentiality and privacy safeguards.

We do not disclose personal information to unrelated third parties for their own direct marketing purposes.

Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide its ecommerce, checkout, payment, security and related services.

Shopify may also use information about your interactions with our store in accordance with your choices, our Shopify settings and Shopify’s own privacy practices. To learn more, please read the Shopify Consumer Privacy Policy.

You can submit certain privacy requests relating to information processed by Shopify through the Shopify Privacy Portal.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, maintain your shopping cart, process checkout, help protect the website and understand how visitors use it.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalisation or marketing, depending on our Shopify settings and the choices available to you.

You can control cookies through your browser settings and any cookie controls displayed on our website. Blocking certain cookies may prevent some website features from working correctly.

Overseas processing

Shopify and some of our other service providers may store or process personal information outside Australia, including in countries where they or their service providers operate.

Privacy and data-protection laws in those countries may differ from Australian law. Where applicable, we take reasonable steps to use reputable providers and ensure personal information is handled appropriately.

Keeping personal information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system is completely secure. You should use a strong, unique password if you create a customer account and avoid sending sensitive information through unsecured communications.

How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with legal, tax and accounting obligations.

When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless we are required or permitted by law to retain it.

Your privacy rights

Depending on the laws that apply, you may be entitled to request access to personal information we hold about you, ask us to correct inaccurate information or request that certain information be deleted.

Some requests may be subject to legal exceptions or record-keeping requirements. We may need to verify your identity before completing a request.

You may also update certain information by signing in to your customer account, where that feature is available.

Children’s privacy

Our website and products are not directed specifically to children, and we do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can investigate and take appropriate action.

Third-party websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of those services. We recommend reviewing their privacy policies before providing personal information.

Privacy complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below. We will review your enquiry and respond within a reasonable period.

If the Australian Privacy Act applies to the matter and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website, services, technology or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

Contact us

If you have questions about this Privacy Policy, wish to exercise a privacy right or would like to make a privacy complaint, please email us at seqnatives@gmail.com or use the contact form on our website.